Love your work guys. Pre-defined replies If you have repeated answers which you usually use to reply your customers for their support request, you can add these answer to Pre-defined replies.
Proper staff management is crucial in providing a quality support system. After successfully submitting the information, an account is automatically created for them and the credentials are sent to the email address supplied.
You can flag important tickets for follow-up without having to refresh the page, using AJAX-driven requests, just like you would flag your emails in Google or Yahoo! Allow public users to submit ticket: Helpdesk Pro has a config option allow public users to submit tickets without having to login.
Send Message RSTickets! Pro newly submitted tickets or replied by a customer are automatically set to "Open", tickets replied by staff members are set to "On-hold" and closed tickets are obviously set to "Closed".
Along with each ticket additional information is stored about the customer - IP, Browser used, referer and whether he was logged in or not. This add-on provides a platform with the help of which site Merchant Admin can be easily connected with their customers in order to provide the best customer support after-sale and presale in real-time.